Job Description: Platform Services is a L3 operational team within the Technology Infrastructure Branch that is accountable for and manages Messaging, Wintel, Database and Monitoring capabilities. We also contribute to a program of continuous improvement projects branch wide. The monitoring team is undergoing a major maturity uplift and is heavily linked with the End to End Monitoring project which is bringing about a transformational shift in the approach to monitoring across the Department. Job Responsibilities: Updating comments regarding Severity 1's and 4's as required to obtain closure on those discussed at the HPI meeting Running reports to produce agenda and outcomes shown in meetings including the creation of graphs to be distributed at a departmental level, as well as taking and publishing minutes Co-ordination and escalation of incidents for investigation across other teams Managing monthly transaction reports which are distributed to customer relations for inclusion in the IT Services report Providing support for research on trend analysis, including reviewing incidents & capturing errors/trends for proactive monitoring and collation of symptoms Creating, updating, monitoring, and tracking all Incidents, including assisting and following up of incidents and managing the team task queue and alerts notification Managing Change Requests by creating, updating, monitoring, and tracking on behalf of EMT Monitoring the departments’ Severity 1 and 2 Incidents Preparing reports for EMT in reference to the Severity 1's and Severity 1’s Problems for the High Priority Incidents (HPI) meeting Monitoring tools admin, Trend analysis and maintenance preparation Developing and maintaining technical documentation and monitoring patterns Developing and maintaining an understanding of business systems and services being monitored, their criticality, and the service levels expectations of users. Job Details: Company: AWE Vacancy Type: Full Time Job Location: Canberra, Australian Capital Territory, AU Application Deadline: N/A Apply Here careers-trivia.com
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