Dept of Employment Jobs – Service Desk Officer

Job Description:

The Service Desk Team provides support services to staff in the Department of Education, Skills and Employment, partner departments, client agencies and their Ministers and Assistant Ministers by being the first point of contact for information and assistance with IT and corporate services.

Job Responsibilities:

• Maintain knowledge across the Service Desk Team
• Efficient and accurate processing of Department Service Requests.
• Monitor and process Service Desk queues, including the ability to accurately record in ServiceNow.
• Provide customer support, including trouble shooting, follow up & management of client enquiries quickly and effectively.
• Contribute to the meeting of the team’s targets and KPIs.
• Contribute constructively to team discussions/meetings.
• Assist other Service Desk Agents when required.

Job Requirements:

• Customer Service and/or call centre experience is desirable.
• Willingness to embrace new processes and adapt to constantly changing priorities.
• Process development, problem solving or business analysis skills.
• Knowledge of Microsoft applications.
• Ability to calmly and consistently complete problem solving in a high-pressure environment.
• Willingness to embrace new processes and adapt to constantly changing priorities.
• An IT and/or business background is desirable.

Job Details:

Company: DESE

Vacancy Type:  Full Time

Job Location: Canberra, Australia

Application Deadline: N/A

Apply Here

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