Job Description We are pleased to announce an exciting opportunity to join our Cargo team. The role of the Sales Support Administrator is focused on three main areas: Contacting prospective and existing customers to sell Etihad Cargo’s products and services in line with the commercial strategy to generate quality revenue; Providing analytical/administrative support to Sales Executives; Supporting customers as per defined commercial strategy, process and policy Comply with all relevant safety, security, quality, health and environmental procedures to ensure a healthy and safe work environment Job Responsibilities Gather, review and update customers information to ensure the accuracy of master data in defined Etihad systems Enter order and sales in the company’s system to ensure the delivery of the right product and services at the correct price and with the proper discount level with outmost quality and efficiency. Maintain promotional database by entering promotion details, regular and special prices and promotions to provide update information to sales force and ensure consistency of offered promotions Collect, review and record sales, customer, market and competitor data and insights according to established policies and procedures to ensure data accuracy and execution of transactions according to contractual Terms & Conditions Follow-up communication with internal and external stakeholders to ensure uninterrupted process flow and customer satisfaction to drive revenue performance. Support the onboarding of new customers in line with established policies and procedures Maintain accurate and up to date information on all existing and prospective customers in Salesforce according to established policies and procedures Meet defined sales KPIs/SLAs Job Requirements Adequate on the job training. Sound commercial understanding Awareness of air cargo and its business drivers Ability to communicate effectively with, and influence, all levels of staff, management and external stakeholders and customers, both verbally and in writing, on a commercial level. Ability to effectively prioritise and execute tasks in a high-pressure environment Highly motivated self-starter able to work to deadlines and under limited supervision A very good knowledge and awareness of customer base Ability to interact with senior management in customer organizations Experience in interacting and work with diverse cultures Educated to diploma level (full time in accountancy or commerce). 2 years- experience of airline industry experience. Job Details Company: Etihad Airways Vacancy Type: Full-time Job Location: Dubai, United Arab Emirates Application Deadline: N/A APPLY HERE careers-trivia.com
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