Etihad Jobs for Freshers – Cargo Resolution Agent

Job Description

Job Responsibilities

• Proactively highlights and prevents risks leading to shipment delays or customer dissatisfaction by timely escalation across the organization. Able to capture and report conflicting requirements from all business stakeholders.
• Product support for Mail (POD’s for the network), Live Animal LAR network compliance / IATA compliance on carriage of cargo, GSA interaction through the network highlighting any non-compliance or in-compatibilities to reduce any cost to life and equipment.
• Follow-up communication with internal and external stakeholders to ensure uninterrupted process flow and customer satisfaction.
• Ensure compliance with all Etihad procedures and regulatory requirements in relation to safety, security and Dangerous Goods.
• To support the Cargo Customer Service Manager to deliver departmental and corporate targets and goals.
• Support to establish best practices to enable revenue budget achievement and to support service delivery, cost savings and compliance to Safety & Security regulations.
• Responsible for all UAE bookings and reservations, compliance checks for Air Craft load ability, staff cargo reservations, mail products and request for POD’s, COMAT approvals for the Network.
• Answers customers phone and email inquiries within the set KPI’s, handles walk-in customers in an efficient and courteous manner.
• Handles inbound and outbound inquiries from external and internal customers within set operational guidelines (restrictions, dimensions, pre-flight and post-flight inquiries) and time-frames.
• Execution of Security Landing + Transit Applications. Liaison with Abu Dhabi Police and other local authorities as a result of shipment failures (e.g. re-icing, oxygen, repacking authority Class 1+7/MUW+SWP).

Job Requirements

• Knowledge of air cargo operations & airline industry.
• Understanding of hub operations.
• Awareness of legal implications due to cargo invoice handling.
• High computer literacy in depth knowledge of Microsoft Office software.
• Excellent numeric skills.
• Knowledge of reporting systems – an advantage.
• Excellent written and verbal communication skills in English.
• Fluency in English and Arabic an advantage.
• Education to at least high school diploma is required.
• Must be able to demonstrate a sound knowledge of air cargo industry, with a proven track record of success in cargo operations and customer contact/customer relation awareness. Working in customer service environment for minimum 2-3 years and Cargo logistics for 1-2 years being an advantage.

Job Details

Company: Etihad Airways

Vacancy Type: Full-time

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A

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