Thursday , May 30 2024

Ernst and Young Careers – Service Quality Program Manager

Website EY

Job Description:

As Service Quality Program Manager for EY’s Client Experience Centre you oversee end to end governance process and enablement of the Service Quality program.

Job Responsibilities:

  • Deal governance Manage the deal governance process and being the liaison for the tool with the other parties in the business (i.e. Finance, support organization, etc.)
  • Service Quality oversight Help with assignments, participate in SQA’s , prepare draft SQAE reports and provide SQ support to different teams
  • Perform performance analytics and evaluate data to suggest performance improvement options.
  • Monitoring of overall metrics, general dashboard reporting and other point

Job Requirements:

  • Committed to contributing to a strong team culture to ensure success
  • Exceptional client servicer experience
  • Proven ability to meet multiple and/or unexpected deadlines in a demanding environment
  • Sound judgement regarding confidential and sensitive matters
  • Develop and maintain relationships to efficiently leverage expertise
  • Post-secondary education
  • Professional services firm experience
  • Aptitude to differentiate when to act independently or team with others

Job Details:

Company: EY

Vacancy Type:  Full Time

Job Location: Markham, Ontario, CA

Application Deadline: N/A

Apply Here