FedEx Job Application – Retail Customer Service Associate

Job Description:

The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.

Job Responsibilities:

• Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage
• Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability
• Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change
• Ensures confidentiality of customer data and careful handling of documents, media, and packages
• Takes preemptive action to prevent errors and waste
• Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures
• Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits

Job Requirements:

• Ability to move and lift 55 pounds
• Ability to stand during entire shift, excluding meal and rest periods
• 6+ months of specialized experience
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Excellent verbal and written communication skills
• High school diploma or equivalent education

Job Details:

Company: FedEx

Vacancy Type:  Full Time

Job Location: Greensboro, NC, US

Application Deadline: N/A

Apply Here

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