Monday , October 2 2023

FedEx Jobs – Retail Customer Service Associate

Website FedEx

Job Description:

At FedEx Office, team members with a passion for delivering the best customer service, who are confident and knowledgeable, make all the difference. Apply today to bring your friendly face and positive attitude to support our customers in a retail location. You can make a positive impact in the lives of our customers each and every day!

Job Responsibilities:

  • Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
  • Takes complex customer orders using order systems and provides accurate pricing information
  • Performs multiple tasks at the same time
  • Able to operate with minimal supervision
  • Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
  • Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
  • Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need
  • Ensures all customer problems are resolved quickly and to the satisfaction of the customer
  • Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
  • Maintains a safe, clean and orderly retail Store
  • Looks for opportunities to improve knowledge and skills within the retail Store
  • Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook

Job Requirements:

  • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
  • Ability, on a consistent basis, to work with minimal supervision
  • Ability to move and lift 55 pounds
  • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
  • Ability, on a consistent basis, to bend/twist at the waist and knees
  • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
  • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
  • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
  • Ability to stand during entire shift, excluding meal and rest periods

Job Details:

Company: FedEx

Vacancy Type:  Full Time

Job Location: High Point, NC, US

Application Deadline: N/A

Apply Here

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