FedEx Careers – Retail Customer Service Associate

Job Description:

The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.

Job Responsibilities:

• Assists in the training of store team members
• Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
• Ensures all customer problems are resolved quickly and to the satisfaction of the customer
• Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
• Takes complex customer orders using order systems and provides accurate pricing information
• Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• Follows instructions of supervisors and assists other team members in performing store functions
• Maintains a safe, clean and orderly retail Store

Job Requirements:

• Excellent verbal and written communication skills
• High school diploma or equivalent education
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• 6+ months of specialized experience
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability to stand during entire shift, excluding meal and rest periods

Job Details:

Company: FedEx

Vacancy Type:  Full Time

Job Location: Montgomery, AL, US

Application Deadline: N/A

Apply Here

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