FedEx Warehouse Jobs in Los Angeles – Retail Customer Service Associate

Job Description:

The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.

Job Responsibilities:

• Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need
• Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
• Ensures all customer problems are resolved quickly and to the satisfaction of the customer
• Takes complex customer orders using order systems and provides accurate pricing information
• Looks for opportunities to improve knowledge and skills within the retail Store
• All other duties as needed or required
• Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook
• Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
• Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
• Able to operate with minimal supervision
• Performs multiple tasks at the same time
• Maintains a safe, clean and orderly retail Store
• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels

Job Requirements:

• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook
• Ability, on a consistent basis, to work with minimal supervision
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
• Excellent verbal and written communication skills
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
• 6+ months of specialized experience
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability to stand during entire shift, excluding meal and rest periods
• Ability, on a consistent basis, to bend/twist at the waist and knees
• High school diploma or equivalent education

Job Details:

Company: FedEx

Vacancy Type:  Full Time

Job Location: Los Angeles, CA, US

Application Deadline: N/A

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