Wednesday , April 17 2024

FEMA Job Openings – Customer Representative

Website FEMA

Job Description:

FEMA is seeking candidates with experience in call center customer service. As a customer representative, you will assist with disaster response and recovery efforts. The ideal candidate will possess strong computer, communication, interpersonal and customer service skills.

Job Responsibilities:

  • Providing information and explanations of Housing Assistance, Other Needs Assistance Grants, and other programs to applicants.
  • Processing applicant cases, re-certifications, audits, and recoups and lodging reimbursement from disaster assistance applicants.
  • Conducting verification activities to determine eligibility of applicants for disaster assistance through direct contact with applicants, in order to gather and disseminate information.
  • Serving as the primary point of contact for persons inquiring about disaster assistance by telephone. Conducting telephone interviews with disaster survivors who have been affected by a declared disaster.
  • Assisting applicants by telephone and in person, determining applicant needs, and providing instructions and referrals to appropriate disaster programs, community resources, and other Federal agencies, as appropriate.

Job Requirements:

  • You must be a U.S. citizen to be considered for this position.
  • Selective service registration is required for males born after 12/31/59.
  • You must successfully pass a background investigation.

Qualification & Experience:

  • Minimum age of eighteen years of age is required.
  • All candidates must be a high school graduate or possess a GED.

Job Details:

Company: FEMA

Vacancy Type: Full Time

Job Location: Dothan, AL, US

Application Deadline: N/A

Apply Here