Monday , October 2 2023

Food Lion Jobs – Customer Lead

Website Food Lion

Job Description:

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

Job Responsibilities:

  • Report any register malfunction to the Customer Service Manager or MOD
  • Follow correct bagging procedures for the correct use of bags by type
  • Maintain alertness and call for assistance when needed to service customers per service standards
  • Make every attempt to maintain accurate cash control
  • Perform the task of Food Lion To-Go Runner when scheduled or as needed.
  • Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
  • Successfully complete computer-based training (CBT) and training aid courses
  • Scan customers’ order and handles the payment transaction, per standard practice
  • Ensure check stands are supplied with proper bags, register receipt paper, Catalina coupon paper and restocks cigarette drawers at each check lane
  • Perform the task of cashier when scheduled or as needed per the surge plan guidelines
  • Perform all other duties as assigned
  • Is courteous and helpful to other associates
  • Ensure work station and front-end area (if applicable) of the store has a neat and clean presentation
  • Identify customers needing assistance and offers to take the customer’s order to their car including Food Lion To-Go orders (if applicable).
  • Ensure the MVP savings center KIOSK is filled with paper and properly working
  • Follow procedures for refunds and error correction
  • Observe and correct all unsafe conditions that could cause associate or customer accidents
  • Follow procedures and performs overrides
  • Unload customers’ groceries from cart to belt-unload items for ease of bagging such as grouping cold items together
  • Perform the task of managing the front end in the brief absence of the CSM/ACSM if needed to ensure service standards are maintained
  • Avoid personal conversations with other associates when customers are present
  • Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers
  • Find more efficient ways to do the job and seeks to reduce costs and improve labor productivity
  • Check prices quickly and accurately
  • Greet each customer and uses his or her name whenever possible
  • Notify QA of any cleaning issues or maintenance required on front end
  • Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
  • Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice
  • Check the bottom of every cart and under all baby seats for items before completing an order

Job Requirements:

  • Perform repetitive hand and arm motions
  • Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
  • Pull or push up to 75 lbs. on occasion
  • Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
  • Have sufficient visual ability to check ID cards, checks, invoices and other written documents
  • Meet established volume activity standards for the position
  • Ability to use computers, smart devices, and other communication systems required to perform job functions
  • Stand 100% of the time, frequently walking short distances
  • Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
  • Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
  • Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time

Qualification & Experience:

  • High school graduate or equivalent preferred
  • Effective communication and customer service skills
  • Ability and willingness to learn multiple tasks and technical requirements of the job
  • Ability to perform the technical requirements of cashier and service center
  • Must meet minimum age requirements to perform specific job functions
  • Must be able to meet the physical requirements of the position, with or without reasonable accommodations

Job Details:

Company: Food Lion

Vacancy Type:  Full Time

Job Location: High Point, NC, US

Application Deadline: N/A

Apply Here