Food Lion Jobs – Customer Lead

Job Description:

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

Job Responsibilities:

• Report any register malfunction to the Customer Service Manager or MOD
• Follow correct bagging procedures for the correct use of bags by type
• Maintain alertness and call for assistance when needed to service customers per service standards
• Make every attempt to maintain accurate cash control
• Perform the task of Food Lion To-Go Runner when scheduled or as needed.
• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
• Successfully complete computer-based training (CBT) and training aid courses
• Scan customers’ order and handles the payment transaction, per standard practice
• Ensure check stands are supplied with proper bags, register receipt paper, Catalina coupon paper and restocks cigarette drawers at each check lane
• Perform the task of cashier when scheduled or as needed per the surge plan guidelines
• Perform all other duties as assigned
• Is courteous and helpful to other associates
• Ensure work station and front-end area (if applicable) of the store has a neat and clean presentation
• Identify customers needing assistance and offers to take the customer’s order to their car including Food Lion To-Go orders (if applicable).
• Ensure the MVP savings center KIOSK is filled with paper and properly working
• Follow procedures for refunds and error correction
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Follow procedures and performs overrides
• Unload customers’ groceries from cart to belt-unload items for ease of bagging such as grouping cold items together
• Perform the task of managing the front end in the brief absence of the CSM/ACSM if needed to ensure service standards are maintained
• Avoid personal conversations with other associates when customers are present
• Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers
• Find more efficient ways to do the job and seeks to reduce costs and improve labor productivity
• Check prices quickly and accurately
• Greet each customer and uses his or her name whenever possible
• Notify QA of any cleaning issues or maintenance required on front end
• Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
• Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice
• Check the bottom of every cart and under all baby seats for items before completing an order

Job Requirements:

• Perform repetitive hand and arm motions
• Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
• Pull or push up to 75 lbs. on occasion
• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
• Have sufficient visual ability to check ID cards, checks, invoices and other written documents
• Meet established volume activity standards for the position
• Ability to use computers, smart devices, and other communication systems required to perform job functions
• Stand 100% of the time, frequently walking short distances
• Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
• Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time

Qualification & Experience:

• High school graduate or equivalent preferred
• Effective communication and customer service skills
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to perform the technical requirements of cashier and service center
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations

Job Details:

Company: Food Lion

Vacancy Type:  Full Time

Job Location: High Point, NC, US

Application Deadline: N/A

Apply Here

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