Food Lion Careers – Manager Customer Service

Job Description:

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization.

Job Responsibilities:

• Hire, train, and develop associates to meet department needs
• Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture
• Ensure Front End schedules, including Food Lion To-Go, are written per standards, to provide extraordinary customer service at all times
• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go , if applicable
• Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs
• Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports
• Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), business information systems, and Food Lion To-Go applications
• Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers
• Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained

Job Requirements:

• Strong understanding of store operations and merchandising techniques preferred
• Ability to lead and manage a team
• A high school graduate or equivalent preferred
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to use technical information to solve problems
• Must meet minimum age requirements to perform specific job functions
• Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances
• Excellent interpersonal, organizational, communication and customer service skills

Job Details:

Company: Food Lion

Vacancy Type: Full Time

Job Location: Greenville, NC, US

Application Deadline: N/A

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