Monday , May 27 2024

Fortnum and Mason Jobs – IT Service Desk Engineer

Website Fortnum and Mason

Job Description:

Fortnum & Mason are looking for a IT Service Desk Engineer to join the Fortnum’s Family! The purpose of this role is to provide 1st and 2nd line systems and desktop support for our end users to ensure the smooth day-to-day operation of the business. Working closely with the rest of the support team and Service Delivery Manager to deliver professional IT support for our users.

Job Responsibilities:

  • The role includes providing support for the retail and hospitality systems on a shift rota basis covering 7 days/week and the store opening hours.
  • IT Service Desk Engineer will assume additional responsibility for providing out-of-hours support as part of a team rota for which an additional allowance is paid.
  • The IT Service Desk Engineer will work as part of the Systems Support team to monitor the call logging system, addressing walk-up and telephone support requests and react to various alerting and monitoring systems.
  • The IT Service Desk Engineer will provide day-to-day support for all retail/hospitality POS, desktop, server and cloud applications as well as desktop, mobile and POS hardware.

Job Requirements:

  • Proven experience of working as a IT Service Desk Engineer
  • Can demonstrate extensive experience of working as part of a customer facing support team but also being self-sufficient

Job Details:

Company: Fortnum and Mason

Vacancy Type:  Full Time

Job Location: London, England, UK

Application Deadline: N/A

Apply Here