Job Description: At Fortnum & Mason we've been innovating for more than 300 years and as part of our mission to deliver a sense of pleasure for the centuries to come. We have grown to be a digitally focused and multi-channel company with the excitement of expanding our family to include those willing to grow with us. Job Responsibilities: Working alongside the Customer Service Manager and Head of Customer Service to provide customer feedback and continue to improve our customer service Work within a team to ensure all customer feedback is managed and resolved within expected KPI’s Attend training sessions to continue to develop your knowledge of the brand and products and use this to support sales when working with our customers Prepare feedback specifically around seasonal events in a timely manner Once fully trained, support new starters and seasonal recruits in the team and lead by example in delivering customer service Working with other areas of the business to share feedback and manage events or customer orders which required additional attention Job Requirements: Have 1 year luxury customer service experience in a customer facing role Be self-motivated with a proactive attitude to work Thrive under pressure, possess meticulous attention to detail Have the ability to prioritise and manage your own workload in order to meet deadlines Be a people-centric character Have the ability to multi-task and prioritise tasks Have strong Microsoft Office skills Job Details: Company: Fortnum and Mason Vacancy Type: Full Time Job Location: Brighton, England, UK Application Deadline: N/A Apply Here careers-trivia.comzl
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