Thursday , May 30 2024

Fortnum and Mason Vacancies – Client Services Representative

Website Fortnum and Mason

Job Description:

At Fortnum & Mason we’ve been innovating for more than 300 years and as part of our mission to deliver a sense of pleasure for the centuries to come. We have grown to be a digitally focused and multi-channel company with the excitement of expanding our family to include those willing to grow with us.

Job Responsibilities:

  • Working alongside the Customer Service Manager and Head of Customer Service to provide customer feedback and continue to improve our customer service
  • Work within a team to ensure all customer feedback is managed and resolved within expected KPI’s
  • Attend training sessions to continue to develop your knowledge of the brand and products and use this to support sales when working with our customers
  • Prepare feedback specifically around seasonal events in a timely manner
  • Once fully trained, support new starters and seasonal recruits in the team and lead by example in delivering customer service

Job Requirements:

  • Be self-motivated with a proactive attitude to work
  • Thrive under pressure, possess meticulous attention to detail
  • Have the ability to prioritise and manage your own workload in order to meet deadlines
  • Be a people-centric character
  • Have the ability to multi-task and prioritise tasks

Job Details:

Company: Fortnum and Mason

Vacancy Type:  Full Time

Job Location: Birmingham, England, UK

Application Deadline: N/A

Apply Here