Monday , May 27 2024

Garmin Employment – Product Support Specialist

Website Garmin

Job Description:

We are looking for a full-time Fitness Product Support Specialist to join our team. In this role, you will serve as a Garmin product expert and help our customers get back to their passion by solving customer inquiries in regards to disruptions in their Garmin products or services, while also using internal tools to identify, escalate and resolve product defects to further enhance the product and user experience.

Job Responsibilities:

  • Must display superior customer service and communication skills and always maintain professional interactions with Garmin customers and associates
  • Efficiently answer and solve customer technical inquiries regarding Garmin product and service disruptions and troubleshoot via telephone, email and chat
  • Develop and maintain department and company image and philosophy to the public
  • Ensure customer orders, repairs and exchanges are completed accurately and efficiently
  • Identify, diagnose and report product defects utilizing internal tools
  • Proficiently communicate interactions with customer contacts via internal tools
  • Remain current on changes in policies, procedures and product offerings

Job Requirements:

  • Demonstrated interest for the product segment and interest in developing product knowledge
  • Demonstrated reliable and predictable attendance
  • Personal or professional demonstrated technical aptitude, problem solving and troubleshooting ability
  • Demonstrated customer service expertise
  • Demonstrated computer skills and ability to navigate multiple screens

Job Details:

Company:  Garmin

Vacancy Type:  Full Time

Job Location: Tucson, AZ, US

Application Deadline: N/A

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