Wednesday , April 17 2024

Gold Coast City Council Careers – Service Consultant

Website Gold Coast Council

Job Description:

The Vendor Contract Management Consultant contributes to and improves City’s ICT vendor and contract management function to enhance the service delivery and relationships (Vendor and Internal) by applying their expertise to ensure operational excellence, and contract compliance is maintained end to end and as well as supplier effectiveness to drive and continuously improve the performance and delivery of ICT services.

Job Responsibilities:

  • Provide knowledge, advice and support to assist in the alignment, quality and adherence of operational processes and services executed and delivered by suppliers.
  • Ensure compliance with Vendor Service Management Framework and underpinning processes and manage corrective actions where required.
  • Inform stakeholders on performance and service-related issues when discovered.
  • Bridge any gaps between Suppliers and City’s operating environment, support and business processes

Job Requirements:

  • Appropriate tertiary and/or post-graduate qualifications in Information Technology and/or Business Management, or significant experience in Service Delivery and Supplier Management within a large multi-supplier site.
  • Displays personal drive and integrity by demonstrating courage and accepting responsibility.
  • Communicates with influence and effectively engages with suppliers and internal stakeholders to deliver constructive outcomes and resolve issues.
  • Seeks information from various sources and uses judgement to determine the validity and use of the information for timely resolution and troubleshooting.
  • Demonstrates commitment to safety.
  • Strong knowledge of end-to-end service management, with an understanding of service level, supplier and contract management.
  • Strong technical knowledge with the ability to translate into business concepts and understand impacts.
  • ITIL certification

Job Details:

Company: Gold Coast Council

Vacancy Type:  Full Time

Job Location: Gold Coast, Queensland, Australia

Application Deadline: N/A

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