Guitar Center Job Application – Customer Service Manager

Job Description:

The purpose of this job is to manage all sales and margin generating activities of the sales associates within a store, ensuring that the sales floor is properly set and that the staff is properly engaged to provide a great customer experience.

Job Responsibilities:

• Communicating with the Store Manager and Operations Manager
• Take part in the interview process for all candidates that apply to the store. Onboard and train newly hired sales associates
• Assist the Operations team with large merchandising projects, including the execution of all in-store promotions
• Create a great customer experience, including any customer service issues, ensuring the sales floor is clean, organized, and ready for the customers
• Proper scheduling of the sales floor with appropriate staff levels
• Provide ongoing coaching and feedback to all associates, manage completion of and timeliness on all GCU activities, plus annual performance reviews

Job Requirements:

• Able to develop cooperation and teamwork while participating in a group, working toward solutions which generally benefit all involved parties.
• Good team player, able to build good working relationships with others.
• Able to analyze data and information to better understand the business and make informed and timely decisions.
• Able to evaluate and solve problems effectively.
• 3 years of relevant work experience (in addition to degree or years of previous experience)
• Valid state driver’s license and automotive insurance
• Associate’s Degree (or 3 years of equivalent work experience), preferably in
• Skilled knowledge of Musical Instruments sold within Guitar Center (Guitars, Drums, Tech, etc.)
• Intermediate proficiency with the Microsoft Office suite (Word, Excel, PowerPoint, Outlook)

Job Details:

Company: Guitar Center

Vacancy Type: Full Time

Job Location: San Antonio, TX, US

Application Deadline: N/A

Apply Here

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