Job Description: A Telephone Operator is responsible for answering and responding to internal and external calls in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Job Responsibilities: Respond to emergencies and document and relay comprehensive, accurate information to proper parties in emergency situations Respond to guest inquiries and requests and resolve issues via telephone in a timely, friendly and efficient manner Provide information and demonstrate knowledge of all hotel facilities and services Accept and deliver all messages promptly and accurately, utilizing proper grammar and spelling Operate office equipment including, but not limited to, computers, PBX system, fax machine, e-mail, etc. Job Requirements: Dependability Adaptability Productivity Customer Focus Quality Job Details: Company: Hilton Vacancy Type: Full Time Job Location: New York, NY, US Application Deadline: N/A Apply Here careers-trivia.com
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