Tuesday , May 21 2024

Hilton Hiring – Night Guest Service Agent

Website Hilton

Job Description:

As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

Job Responsibilities:

  • Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
  • Achieve positive outcomes from Guest queries in a timely and efficient manner
  • Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
  • Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
  • Take food orders via the phone, deliver to the room and conduct floor walks
  • Conduct wellness checks on inhouse guests.
  • Demonstrate a high level of customer service at all times
  • Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts

Job Requirements:

  • Ability to multi-task while maintaining a positive attitude when working with a Guest
  • Competent level of IT proficiency
  • Previous experience in a customer-focused industry
  • Able to start right away
  • Positive attitude and good communication skills
  • Calm, efficient, and organized with great attention to detail
  • Excellent grooming standards
  • Professional manner with an emphasis on hospitality and guest service
  • Ability to work on your own and as part of a team
  • Commitment to delivering a high level of customer service

Job Details:

Company:  Hilton

Vacancy Type:  Full Time

Job Location: Edinburgh, Scotland, UK

Application Deadline: N/A

Apply Here