Job Description: As Director of Operations, you will be responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. Job Responsibilities: Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment) Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action Hold regular briefings and communication meetings with the HOD team Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded Respond to audits that are completed by the company to ensure continual improvement is achieved Comply and exceed hotel and company Service Standards Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company Job Requirements: Accountable and resilient Experience in managing budgets, revenue proposals and forecasting results Strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management Ability to work under pressure A degree or diploma in Hotel Management or equivalent In-depth knowledge of the hotel / leisure / service sector Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets Job Details: Company: Hilton Vacancy Type: Full Time Job Location: Cardiff, Wales, UK Application Deadline: N/A Apply Here careers-trivia.com
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