Thursday , May 30 2024

Jobs at Hilton – Director of Operations

Website Hilton

Job Description:

As Director of Operations, you will be responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets.

Job Responsibilities:

  • Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
  • Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)
  • Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action
  • Hold regular briefings and communication meetings with the HOD team
  • Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals
  • Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
  • Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded
  • Respond to audits that are completed by the company to ensure continual improvement is achieved
  • Comply and exceed hotel and company Service Standards
  • Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company

Job Requirements:

  • Accountable and resilient
  • Experience in managing budgets, revenue proposals and forecasting results
  • Strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management
  • Ability to work under pressure
  • A degree or diploma in Hotel Management or equivalent
  • In-depth knowledge of the hotel / leisure / service sector
  • Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets

Job Details:

Company:  Hilton

Vacancy Type:  Full Time

Job Location: Cardiff, Wales, UK

Application Deadline: N/A

Apply Here

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