Jobs at Hilton – Director of Operations

Job Description:

As Director of Operations, you will be responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets.

Job Responsibilities:

• Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
• Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)
• Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action
• Hold regular briefings and communication meetings with the HOD team
• Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals
• Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
• Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded
• Respond to audits that are completed by the company to ensure continual improvement is achieved
• Comply and exceed hotel and company Service Standards
• Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company

Job Requirements:

• Accountable and resilient
• Experience in managing budgets, revenue proposals and forecasting results
• Strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management
• Ability to work under pressure
• A degree or diploma in Hotel Management or equivalent
• In-depth knowledge of the hotel / leisure / service sector
• Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets

Job Details:

Company:  Hilton

Vacancy Type:  Full Time

Job Location: Cardiff, Wales, UK

Application Deadline: N/A

Apply Here

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