Careers Trivia – Latest Jobs 2022
Website Hilton
Job Description:
As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.
Job Responsibilities:
- Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand’s loyalty scheme
- Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
- Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand polices and practices
- Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
- As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.
- Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures
- Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
Job Requirements:
- Previous supervisory experience in Front Office within the hotel/leisure/retail
- Ability to work under pressure
- Excellent grooming standards
- High level of commercial awareness and sales capabilities
- Commitment to delivering a high level of customer service
- High level of IT proficiency
- Excellent leadership, interpersonal and communication skills
- Accountable and resilient
Job Details:
Company: Hilton
Vacancy Type: Full Time
Job Location: Dubai, AE
Application Deadline: N/A
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