Job Description: The start of your journey in your new role with HSBC will provide you with a blended learning experience, during this time you will learn how to be successful in your role through a mixture of on-line & practical training as well as having the opportunity to develop your new skills in HSBC‘s model branch. Job Responsibilities: Demonstrate sound understanding of the bank’s products and services; articulating these to your customer in an engaging and confident manner. Act as a Brand Ambassador for HSBC Bank Canada, delivering an exceptional customer experience through identifying and fulfilling all customer needs at first point of contact. Deliver our multi-channel proposition by providing service excellence, educating your customers around the best solutions to meet their needs Proactively drive referrals to both Premier and Wealth colleagues and Branch Specialists to ensure that the customer is provided with the best possible advice. Effectively question and listen to your customers to enable you to fully understand both new & existing customer’s financial circumstances and needs. Operate within a customer facing capacity in branch, generating revenue growth by meeting and exceeding customer needs; maximising opportunities across all customer segments. Job Requirements: Pride yourself on consistently delivering a personalised, friendly & efficient service at all times. Be able to demonstrate your ability to understand a customer’s requirements through effective fact finds Have a passion for continuously delivering a superior customer experience. Fluency in English and Mandarin required Ability to safeguard the bank by holding difficult conversations with your customers on subjects like Anti-Money Laundering, sanctions, complaint handling, and estate planning Demonstrate strong communication skills which will enable you to engage in effective conversations with customers & to build strong professional rapport. Job Details: Company: HSBC Vacancy Type: Full Time Job Location: Edmonton, Alberta, CA Application Deadline: N/A Apply Here careers-trivia.com
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