Sunday , May 19 2024

HSBC Jobs – Personal Banker

Website HSBC

Job Description:

The start of your journey in your new role with HSBC will provide you with a blended learning experience, during this time you will learn how to be successful in your role through a mixture of on-line & practical training as well as having the opportunity to develop your new skills in HSBC‘s model branch.

Job Responsibilities:

  • Demonstrate sound understanding of the bank’s products and services; articulating these to your customer in an engaging and confident manner.
  • Act as a Brand Ambassador for HSBC Bank Canada, delivering an exceptional customer experience through identifying and fulfilling all customer needs at first point of contact.
  • Deliver our multi-channel proposition by providing service excellence, educating your customers around the best solutions to meet their needs
  • Proactively drive referrals to both Premier and Wealth colleagues and Branch Specialists to ensure that the customer is provided with the best possible advice.
  • Effectively question and listen to your customers to enable you to fully understand both new & existing customer’s financial circumstances and needs.
  • Operate within a customer facing capacity in branch, generating revenue growth by meeting and exceeding customer needs; maximising opportunities across all customer segments.

Job Requirements:

  • Pride yourself on consistently delivering a personalised, friendly & efficient service at all times.
  • Be able to demonstrate your ability to understand a customer’s requirements through effective fact finds
  • Have a passion for continuously delivering a superior customer experience.
  • Fluency in English and Mandarin required
  • Ability to safeguard the bank by holding difficult conversations with your customers on subjects like Anti-Money Laundering, sanctions, complaint handling, and estate planning
  • Demonstrate strong communication skills which will enable you to engage in effective conversations with customers & to build strong professional rapport.

Job Details:

Company: HSBC

Vacancy Type: Full Time

Job Location: Edmonton, Alberta, CA

Application Deadline: N/A

Apply Here

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