Job Description: Our global reach and expertise help domestic and international businesses around the world unlock their potential. Our customers range from small and medium-sized firms focused primarily on their domestic markets, through to large companies operating globally. Our services include working capital, term loans, payment services and international trade facilitation. The role holder will assist the Relationship Manager in the delivery of a professional relationship management service to customers, prospective customers and professionals. This supports the bank’s long-term strategy of establishing and maintaining long term relationships with businesses, identifying needs, delivering solutions to meet those needs and providing an excellent customer service. The role holder will maximise efficiency so the Relationship Manager can focus on growing income. Job Responsibilities: Support the Relationship Manager in ensuring we identify customer needs correctly Maintaining excellent communication with Group colleagues to ensure a joined up approach to identifying cross border opportunities where these meet customer needs Act as a point of reference for internal colleagues and support both new and existing colleagues Help to improve customer engagement Assist in the delivery of solutions, products and services appropriate to meet customer need Work as an integrated member of the team To treat customers fairly in all aspects of strategy, product design & delivery, sales processes, customer literature & correspondence, financial promotions, administration and complaint handling. Acting as the primary point of contact for customers and colleagues in the absence of the Relationship Manager Maintaining excellent communication with key colleagues to ensure a seamless and joined up approach and timely delivery of production for the Relationship Manager and Client. Job Requirements: Good working understanding of the trade cycle and business processes involved when importing and/or exporting Commercial awareness, including economic, cultural, procedural and regulatory issues. Analytical and financial skills. Ability to work without constant direction Good organisational and time management skills. Understanding of risk management Bachelor’s degree in a related discipline and 2-5 years of experience in a related field OR Master’s degree and 1-3 years of experience in a related field Good credit knowledge. Job Details: Company: HSBC Vacancy Type: Full Time Job Location: Mississauga, Ontario, CA Application Deadline: N/A Apply Here careers-trivia.com
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