Job Description: The start of your journey in your new role with HSBC will provide you with a blended learning experience, during this time you will learn how to be successful in your role through a mixture of on-line & practical training as well as having the opportunity to develop your new skills in HSBC‘s model branch. We’re looking for people with personality, drive, and ambition, to join our teams. Job Responsibilities: Be proactive in building & developing a customer base through the use of Customer Contact Lists, referrals & walk-ins. Working collaboratively with colleagues to ensure every need of the customer can be met within the wider branch team. Effectively question and listen to your customers to enable you to fully understand both new & existing customer’s financial circumstances and needs. Demonstrate a comprehensive knowledge of the Bank’s full range of products & services to enable you to connect your customers with other colleagues who can support their entire life journey. Deliver our multi-channel proposition by providing service excellence, educating your customers around the best solutions to meet their needs Treat customers fairly at the heart of all that you do. Proactively drive referrals to both Premier and Wealth colleagues and Branch Specialists to ensure that the customer is provided with the best possible advice. Operate within a customer facing capacity in branch, generating revenue growth by meeting and exceeding customer needs; maximising opportunities across all customer segments. Understand & continue to develop your knowledge of operational risk, legal & regulatory requirements & operating procedures & practises. Help customers to understand how they can flexibly use HSBC services through Internet Banking, phone Banking & Self-service points, to meet their varying needs. Job Requirements: Be able to demonstrate your ability to understand a customer’s requirements through effective fact finds Demonstrate strong communication skills which will enable you to engage in effective conversations with customers & to build strong professional rapport. Ability to safeguard the bank by holding difficult conversations with your customers on subjects like Anti-Money Laundering, sanctions, complaint handling, and estate planning Pride yourself on consistently delivering a personalised, friendly & efficient service at all times. Have a passion for continuously delivering a superior customer experience. Job Details: Company: HSBC Vacancy Type: Full Time Job Location: Kamloops, British Columbia, CA Application Deadline: N/A Apply Here careers-trivia.com
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