Tuesday , May 21 2024

IBM Applications – Customer Success Manager

Website IBM

Job Description:

As a Manager of Customer Success Managers (Architects), you will apply your leadership skills to help your CSMs be successful in driving deployment and adoption of Hybrid Cloud & AI Growth Offerings in the Americas. You will build a high performing, customer obsessed, technical CSM team in a US market. You are responsible and accountable for deployments, adoption, and renewals of IBM’s offerings that run on Red Hat OpenShift. Your team will conduct for use case identification, solution architecture design, MVP builds, and adoption of our Hybrid Cloud & AI Growth Offerings that run on Red Hat OpenShift.

Job Responsibilities:

  • Demonstrate a history of success as a technical leader including: technical consultant, pre- sales, technical account management, enterprise architect, or equivalent
    Partners, etc)
  • Have a proven track record of talent development building technical teams, coaching the gaps, and rewarding performance
  • Have a proven track record of leading technical conversations and persuading others to take
    business
  • Demonstrate growth mindset and radical candor
  • Build and cultivate a culture for continuous growth and learnin
  • Create and maintain enduring trusted relationships at technical levels within the client’s
  • Understand how to bring the full power of IBM to the client when needed (e.g. Services,
  • Have handled difficult customers or situations and can demonstrate resolutions
    action based on requirements and value provided by solutions
  • Demonstrate operational leadership with vision, accountability, and deep understanding of client engagement

Job Requirements:

  • Experience with enterprise software implementations
  • Strong interpersonal relationship building and executive communications skills
  • Technical understanding and hands-on experience with Containers, OpenShift, Value Prop,
  • Can manage multiple customer accounts and projects simultaneously
  • Previous experience managing technical teams
  • Use Cases, Competitive Differentiation

Job Details:

Company: IBM

Vacancy Type: Full Time

Job Location: Orlando, FL, US

Application Deadline: N/A

Apply Here

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