Tuesday , May 21 2024

IBM Jobs in Toronto – Major Incident Manager

Website IBM

Job Description:

This specialty is responsible for Major Incident Management, which includes management, recovery and communication of major incidents affecting the client’s business. Responsibilities include coordinating resources and actions to expedite technical recovery after a major incident and to provide real time communication to IBM Management and Service Management detailing specific recovery actions, plans, and status.

Job Responsibilities:

  • Business impact is to be quantified and documented for reporting purposes
  • Prioritise major incidents and assign tasks to Service Support and Delivery resources as required
  • Technical and Functional Escalation where necessary
  • Aim is to reduce restoration time via Major Incident ownership supplemented by delivery support teams
  • Ensures creation of a resolution plan for MI / P1 / P2 incidents
  • Act as the central communication point for major incidents – all Major Incident(MI) / Priority 1 issues and Priority 2 issues as required
  • Understand and clearly communicate the business impact of major incidents
  • Communication via various means including tools and reporting
  • Plan, coordinate and control the restoration of complex and high impact system problems that occur within the production environment

Job Requirements:

  • Must be Bilingual in English and French if hired for province of Quebec.
  • Canadian Federal Government Security Clearance Level 2 – Secret.

Job Details:

Company: IBM

Vacancy Type: Full Time

Job Location: Toronto, Ontario, CA

Application Deadline: N/A

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