Job Description: At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people! Job Responsibilities: Ensures a better understanding of the local customer, market and community to enable a better local connection to the store experience, solutions, and commercial calendar Ensures that the Customer Experience team works in compliance with the IKEA code of conduct and IKEA Employment Standards. Manages local community involvement and stakeholder relations, including public affairs. Ensures a great IKEA shopping and brand experience to drive repeat visitation to IKEA. Utilizes customer insights and feedback to improve customer satisfaction and ensure a seamless shopping experience from home to home. Job Requirements: Previous retail experience required. Previous experience working through others by influencing, collaborating, and co-creating in matrix and interdependent organizations required. Proven track record with developing high level leaders Previous management and leadership of large teams or groups required. Job Details: Company: Ikea Vacancy Type: Full Time Job Location: Indianapolis, IN, US Application Deadline: N/A Apply Here careers-trivia.com
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