Jobs at Ikea – Store Customer Experience Manager

Job Description:

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

Job Responsibilities:

• Ensures a better understanding of the local customer, market and community to enable a better local connection to the store experience, solutions, and commercial calendar
• Ensures that the Customer Experience team works in compliance with the IKEA code of conduct and IKEA Employment Standards.
• Manages local community involvement and stakeholder relations, including public affairs.
• Ensures a great IKEA shopping and brand experience to drive repeat visitation to IKEA.
• Utilizes customer insights and feedback to improve customer satisfaction and ensure a seamless shopping experience from home to home.

Job Requirements:

• Previous retail experience required.
• Previous experience working through others by influencing, collaborating, and co-creating in matrix and interdependent organizations required.
• Proven track record with developing high level leaders
• Previous management and leadership of large teams or groups required.

Job Details:

Company:  Ikea

Vacancy Type:  Full Time

Job Location: Indianapolis, IN, US

Application Deadline: N/A

Apply Here

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