Jobs at IRS – Contact Representative

Job Description:

A Contact Representative, commonly referred to as a Customer Service Representative, carries out a full range of responsibilities in resolving issues and obtaining information relative to the tax administration process.

Job Responsibilities:

The Customer Service Representative provides a full range of administrative and technical assistance to individuals and businesses. Although contacts are primarily by telephone, the employee is the point of contact when the customer desires authoritative technical and procedural information and assistance whether by phone, written or electronic mail correspondence. The work involves diverse issues that cannot be answered or resolved routinely. In this role, contacts often involve interpreting a wide range of tax processing regulatory requirements and procedures as administered by the organization for which you are assigned within the Internal Revenue Service.

Job Requirements:

• Must be a U.S. Citizen or National
• Must meet IRS telework eligibility requirements

Qualification & Experience:

• You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service.

Job Details:

Company: Internal Revenue Service

Vacancy Type: Full Time

Job Location: Cincinnati, OH, US

Application Deadline: N/A

Apply Here

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