Website Etihad Airways
We currently have an exciting opportunity to join the Product, Concept and Guest Experience team as a Senior Manager, Product where your key role will be to develop and deliver the strategic product management and product development of the end-to-end Etihad Airways experience. To take overall ownership of the design of experiences, environments and products that meet guest needs and expectations, brand strategy and values and deliver these in collaboration with stakeholders, within budget.
- Ensure that there are set guidelines and measurable targets for the guest experience to ensure that stakeholders are monitored and aligned. Achieve a higher levels of guest satisfaction through monitoring, auditing, coordinating and championing companywide product and service delivery processes and systems.
- Leverages voice of the customer insights on all aspects of customer interactions to identify customer pain-points, challenges, and hurdles; advises on approaches to eliminate and positively enhance customer interactions
- Leverages Agile techniques and test and learn approaches to prototype experiences & business models, validate customer feedback, and continuously innovate and improve the customer experience
- Lead the development and implementation of experiences, environments and products across all touch-points of the Etihad customer experience, overseeing a team of managers across inflight, ground and F&B.
- An industry expert holding a minimum of 7 years product & design related experience with a minimum of 3 years in a strategic capacity
- Experience in managing product owners for various product concepts from concept to delivery
- Revenue driven and commercially focused product specialist with strong leadership skillsExperience in multiple segmentation, managing products across multiple verticals in the service driven industry (relevant to the airline product portfolio)
Qualification & Experience:
- Bachelor’s degree from a reputable university within a relevant discipline
Company: Etihad Airways
Vacancy Type: Full Time
Job Location: Abu Dhabi, United Arab Emirates
Application Deadline: N/A