Job Description: At Darebin City Council we provide a lot more than just Rates, Roads and Rubbish; we provide hundreds of services that support our community to live, work and play across the region. Most importantly we love helping our customers and have a lot of fun doing it. As a Customer Service Officer, you will be responsible for providing outstanding service to Darebin’s diverse community whilst assisting them in accessing the broad range of services we offer. We have a strong emphasis on quality of service and place a lot less emphasis on traditional call centre metrics like average handle time and occupancy Job Responsibilities: Provide high quality responses to customer enquiries, requests for service and business transactions across multiple communication channels Enhance and promote the Customer Service Team by acting as a key link in the relationship between the Council and its customers Support the operations of Council departments in line with agreed service levels and standards Advocate for the customer by assisting in the development, improvement and enhancement of Council processes and services Qualification & Experience: Experience in a high-volume call centre or customer service environment Proficiency using a range of computer software (including MS Office Suite, CRMs and Call Centre Technology) Experience in cash handling Job Details: Company: City of Darebin Vacancy Type: Full Time Job Location: Darebin, Victoria, Australia Application Deadline: N/A Apply Here careers-trivia.com
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