Thursday , December 7 2023

Jobs at Darebin – Customer Service Officer

Website City of Darebin

Job Description:

At Darebin City Council we provide a lot more than just Rates, Roads and Rubbish; we provide hundreds of services that support our community to live, work and play across the region. Most importantly we love helping our customers and have a lot of fun doing it.

As a Customer Service Officer, you will be responsible for providing outstanding service to Darebin’s diverse community whilst assisting them in accessing the broad range of services we offer. We have a strong emphasis on quality of service and place a lot less emphasis on traditional call centre metrics like average handle time and occupancy

Job Responsibilities:

  • Provide high quality responses to customer enquiries, requests for service and business transactions across multiple communication channels
  • Enhance and promote the Customer Service Team by acting as a key link in the relationship between the Council and its customers
  • Support the operations of Council departments in line with agreed service levels and standards
  • Advocate for the customer by assisting in the development, improvement and enhancement of Council processes and services

Qualification & Experience:

  • Experience in a high-volume call centre or customer service environment
  • Proficiency using a range of computer software (including MS Office Suite, CRMs and Call Centre Technology)
  • Experience in cash handling

Job Details:

Company: City of Darebin

Vacancy Type:  Full Time

Job Location: Darebin, Victoria, Australia

Application Deadline: N/A

Apply Here