Sunday , April 21 2024


Website City of Sydney

Job Description:

Customer Service Officers are responsible for the provision of high quality, efficient and friendly services, accurate advice and information and access to the City’s services and facilities across a range of customer service operational locations and contact channels

Job Responsibilities:

  • Provide high quality customer service in a courteous and professional manner when
    greeting and dealing customers across the City’s contact channels including over the
    counter, on the telephone, social media, email and correspondence.
  • Contribute to the positive image of Council through the effective use of highly developed
    written and verbal communication skills, conflict resolution skills, flexibility of
    interpersonal styles, ability to deal with challenging customers and resilience and ensure
    a high standard of personal presentation is maintained at all times
  • Contribute positively and equitably to overall quality and consistency of service delivery
    provided by the Customer Service team by participating in ongoing training, performance
    coaching and feedback; relocating between service points as directed, meeting KPI’s
    and communicating effectively with customers, team members and with other Council
    business units
  • Develop and maintain a comprehensive understanding of Council systems, technologies,
    services, events, activities and facilities in order to provide timely and accurate advice
    and assistance to customers. Demonstrated computer literacy and ability to think
    laterally as a means of problem solving and sourcing accurate information quickly and
  • Undertake administration, concierge or other functions within the Customer Service unit
    as required and in accordance with roster and; ongoing training and development
  • Contribute to the improvement of service delivery by becoming multi-skilled in all
    services and functions undertaken by the Customer Service Unit including call centre,
    counter, certificates, administration and concierge operations.

Qualification & Experience:

  • Demonstrated experience in a contact centre and/or customer facing environment.
  • Higher School Certificate (HSC) or equivalent qualification, or demonstrated equivalent competencies gained through experience in a comparable role.

Job Details:

Company: City of Sydney

Vacancy Type:  Full Time

Job Location: Sydney, Wales, Australia

Application Deadline: N/A

Apply Here