Jumeirah Group Careers – Brand Loyalty Service Advisor

Job Description

An opportunity has arisen in Group Services for a highly motivated and hardworking individual for a Jumeirah Sirius Membership Service Advisor. The purposes of this position is to be responsible for accurately and impartially handling high volumes of Sales and Customer service queries in a courteous and efficient manner. These queries will be handle through different channels such as telephone, email & website . You will also be required to drive and deliver your own performance in line with Jumeirah objectives for revenue, quality and customer service.

Job Responsibilities

• Manage the out bound calls for offers, event invitations and relationship management
• Manage all the room, restaurant and spa reservations
• Support all the marketing offers by offering assistance to members
• Special or urgent cards request which includes making Welcome Pack
• Process manual retro claims in a timely fashion
• Manual voucher redemptions (when app is not working/no internet/ SBUs call with issues etc.)
• Support internal colleagues with any queries or assistant towards the programme
• Support the administration of the programme
• Create and maintain member records accurately in the system
• Member Enrolments, updates and cancellations (base or Elite)
• Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Required to represent the company by applying Jumeirah Hallmarks and guiding Principle and by following the standard operational procedure
• Provide exception customer service to membership request from members

Job Requirements

• Strong communication skills
• The ability to competently use Word, Excel and Power Point
• Practical experience of design and delivery of a range of learning and development activities for colleagues
• English, spoken and written
• Additional language are desirable
• Knowledge of loyalty/hotel System

Job Details

Company: Jumeirah Group

Vacancy Type: Full-time

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A

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