Job Description: An opportunity has a risen for a colleague to join our Reservations team in Jumeirah Zabeel Saray, as a Sales Agent. The main duties and responsibilities of this role: Job Responsibilities: Actively participate in maximising revenue through up-selling. Follow up on non-guaranteed and waitlisted bookings Handle no-shows and cancellations efficiently Maximize selling opportunities by adding customer value at every opportunity. Handle complaints promptly and professionally, demonstrating genuine care and concern under the supervision of the Manager on Shift. Liaise with the Management and team in order to ensure the smooth operation of Revenue processes and functions within the individual unit covered. Have full and up to date knowledge of the hotel products and services. Ensure all telephone calls are handled politely and efficiently, ascertaining and accurately meeting the caller’s needs using a client orientated approach. Check arrival reports: 48 hours prior to arrival and 5 days prior to arrival Handle all reservations through different channels (via email/ fax/telephone/ website) efficiently. Prepare Pro Forma invoices as requested by accounts. Job Requirements: 2nd language (Arabic, Russian, ...) but not mandatory Experience in reservations, sales or revenue is a must. Intermediate computer skills (Microsoft Office) Previous Experience in form of cross trainings or internships in reservations, revenue or sales department Good knowledge of Opera PMS Job Details: Company: Jumeirah Group Vacancy Type: Full Time Job Location: Dubai, United Arab Emirates Application Deadline: N/A Apply Here careers-trivia.com
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