Jumeirah Group Careers – Sales Agent

Job Description:

An opportunity has a risen for a colleague to join our Reservations team in Jumeirah Zabeel Saray, as a Sales Agent. The main duties and responsibilities of this role:

Job Responsibilities:

• Actively participate in maximising revenue through up-selling.
• Follow up on non-guaranteed and waitlisted bookings
• Handle no-shows and cancellations efficiently
• Maximize selling opportunities by adding customer value at every opportunity.
• Handle complaints promptly and professionally, demonstrating genuine care and concern under the supervision of the Manager on Shift.
• Liaise with the Management and team in order to ensure the smooth operation of Revenue processes and functions within the individual unit covered.
• Have full and up to date knowledge of the hotel products and services.
• Ensure all telephone calls are handled politely and efficiently, ascertaining and accurately meeting the caller’s needs using a client orientated approach.
• Check arrival reports: 48 hours prior to arrival and 5 days prior to arrival
• Handle all reservations through different channels (via email/ fax/telephone/ website) efficiently. Prepare Pro Forma invoices as requested by accounts.

Job Requirements:

• 2nd language (Arabic, Russian, …) but not mandatory
• Experience in reservations, sales or revenue is a must.
• Intermediate computer skills (Microsoft Office)
• Previous Experience in form of cross trainings or internships in reservations, revenue or sales department
• Good knowledge of Opera PMS

Job Details:

Company: Jumeirah Group

Vacancy Type:  Full Time

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A

Apply Here

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