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Website Jumeirah Group
Job Description:
An opportunity has arisen for a Team Leader to join our Food & Beverage Service Team. The main duties and responsibilities of this role:
Job Responsibilities:
- Inform Outlet Manager or Assistant Manager of any complaints, negative feedback from guest after they first try to resolve
- Actively use the database of customer details or history to assist in guest recognition and preferences
- Advise the Outlet Manager or Assistant Manager of any improvements needed in relation to restaurants operation including updates to SOP’s or addition / deletion of SOP’s
- Responsible to assist management in the identification and recognition of any example of “excellence in service or teamwork
- Assume full responsibility of a specific shift in the absence of the Manager or Assistant Manager
- Supervise effectiveness of workflow and sequence of service during service periods and provides constant hands-on support
- Supervise closely and monitor the cashiering function of the outlet to ensure compliance with Jumeirah Cashiering Procedures
Job Requirements:
- Posses good interpersonal skills and ability to work in a multi cultural environment
- Essential to have a good command of the English language (spoken and written)
- Additional language will be desirable
- At least 2 years’ experience in similar role in 5 star luxury hotel
- You will be a highly driven and motivated individual with a good knowledge and understanding of Food and Beverage operations, knowledge of F&B applications (Micros, Epicure).
Job Details:
Company: Jumeirah Group
Vacancy Type: Full Time
Job Location: Dubai, United Arab Emirates
Application Deadline: N/A
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