Tuesday , May 21 2024

KFC Careers UK – Channel Performance Manager

Website KFC

Job Description:

KFC UKI is looking to bring on board a talented and ambitious Channel Performance Manager – In-Restaurant. We want someone who not only LOVES chicken but has a real passion for growth and delivering winning results.

You will be in-charge of converting the visit to our restaurants into a transaction, whether through ordering in our tills or through the drive-thru lane. You will deliver the best guest experience whilst maximising revenue for our brand.

Job Responsibilities:

As a Channel Performance Manager, you will be in charge of improving the overall performance of the channel – from menu architecture, user experience, consumer order journey, basket analysis, and channel profitability.

  • You will work with the Restaurant Experience team and Category teams to define the right merchandising strategy across the different touchpoints in the guest order journey to make it easier to place an order, encourage trial for relevant products, and increase the average order value.
  • You will utilise an agile test-and-learn approach in finding incremental value for your channel. You will develop & maintain a test backlog and lead test sprint cycles, prioritising initiatives that will deliver the highest value.
  • You will work with the cross-functional team to recommend corrective actions, new or enhanced tools, processes, and procedures to ensure the channel is performing at its most optimal. You will work with the Innovation and Technology teams to define the development roadmap to unlock new features and capabilities.
  • You will work with the Commercial team in defining the right pricing strategy to ensure we offer good value every day to our guests
  • You will leverage data & insight where you understand our guests’ needs, habits, and perceptions to continuously optimise performance, running an agile test-and-learn approach and implement successful outcomes at scale.
  • You will work with the Channel Lead for On-Premise to build the right menu architecture that is fit for the channel to ensure we serve hot, fresh fried chicken to our guests on time, every time.

Job Requirements:

  • You have a growth mindset – you’ll be connecting the dots in fresh ways to make amazing things happen. You are not afraid to stretch boundaries and think outside of the box to get results.
  • Experience with food retail and QSR is definitely a plus.
  • You have an experimental mindset – you create the motivation to constantly experiment, test hypotheses that will advance our growth ambitions. You have the ability to deal with failure and to fail forward – learning from the results and informing the next proposition to test.
  • You have a strong project management experience, managing multiple initiatives simultaneously.
  • You have the ability to cut through the jargon and speak fluent “consumer” but with our brand and menu vision at the very heart of your ideas will be a real benefit.
  • You possess strong collaboration skills are able to work in a dynamic, ever-changing environment. You have experience leading and working with cross-functional teams, galvanising the team to deliver against the vision.

Job Details:

Company: KFC

Vacancy Type: Full Time

Job Location: Sheffield, England

Application Deadline: N/A

Apply Here