Sunday , May 19 2024

Knox Council Jobs – Service Desk Technician

Website Knox Council

Job Description:

As our new Service Desk Technician, you will have a good understanding of the day to day role a technician plays within the service desk team. With excellent organisation, communication, and time management skills, you are adept at ensuring that all Service Desk requirements are carried out both efficiently and effectively.

Job Requirements:

  • Excellent oral and written communication
  • Passion for Customer Service
  • Background in IT troubleshooting (network and desktop)
  • Understanding of ITIL
  • Excellent understanding of Incident and Problem management process
  • Striving to continuously improve knowledgebase and processes
  • Ability to manage multiple tasks with excellent prioritization skill

Job Details:

Company: Knox Council

Vacancy Type:  Full Time

Job Location: Wantirna, Victoria, Australia

Application Deadline: N/A

Apply Here