Sunday , May 19 2024

LNER Jobs – Customer Solutions Representatives

Website LNER

Job Description:

We’re looking for a team of Full Time Customer Solutions Representatives to join our team at our contact centre. The positions will be based at our offices in Gosforth however, depending on government restrictions there may be requirements to work at home.

Job Responsibilities:

  • When joining us as a Customer Solutions Representative you’ll initially start on one of our training programmes which will provide you with good understanding of our systems and processes to ensure you can deliver and accurate and timely service for our customer.
  • You’ll be trained in all aspects of customer service and web support, from helping a customer book a ticket and pro-actively informing them of LNER products and services which may be of benefit to them to processing a delay repay form.
  • To ensure a great service, we like all of our Customer Solutions Representatives to become multi skilled so over time you’ll be trained up to deal with a range of queries from assistant requests and web queries to group bookings.

Job Requirements:

  • Have a genuine passion for customer service and be experienced in striving to provide customers with a personalised and memorable service.
  • Be adaptable with the ability to learn, we provide training for our Customer Solutions Representatives so they can be multi skilled and provide support to different teams within the Customer Solutions Centre when required.
  • Have excellent written and verbal communication skills with the ability to adapt your style to match that of the customer
  • Finally, you’ll need to be flexible – our Customer Solutions Representatives work a variety of shifts between 06.00 –
  • 23.00 including weekends so you’ll need to be able to commit to working within these hours.
  • Have strong problem solving skills as wherever possible we aim to provide first contact resolution for our customers.
  • Be a people person, as a Customer Solutions Representative your day will involve constant interaction with our wonderful customers, the team around you and potentially colleagues from across other areas of the business.
  • Be computer literate and have experience of using a variety of systems along with Microsoft Office.

Job Details:

Company: LNER

Vacancy Type:  Full Time

Job Location: London, GB

Application Deadline: N/A

Apply Here