Monday , May 27 2024

LNER Careers – Customer Experience Host

Website LNER

Job Description:

Here at LNER people are at the very heart of our business. From our drivers to our marketeers and of course our customer experience hosts, every single person plays a role in creating exceptional experiences for our customers.

Whilst getting people safely from A to B and on top is of course our priority, with the help of cutting edge technology like our brand new Azuma trains, we’re on a mission to transform rail travel on our iconic East Coast route. We are always interested in meeting new and existing talent, so if you’d like to join us on our journey there’s no time like the present!

Job Responsibilities:

  • Plenty of customer service experience and strong interpersonal skills
  • Finally, you’ll need to be flexible – our Customer Experience Hosts are on hand to assist our customers early in the morning, late in the evening and over weekends, so you’ll need to be able to fully commit to working shifts.
  • Due to the sale of alcohol, you will need to be aged 18 or over to apply
  • A good track record of providing customers with a personalised and memorable service as well as a genuine passion for helping customers
  • The ability to communicate effectively through the toughest of situations and relish stepping up to the challenge of disruption
  • You’ll have proven soft sales skills and experience of product management – you’ll enjoy developing your knowledge around our on board offering to share with both customers and colleagues

Job Details:

Company: LNER

Vacancy Type: Full Time

Job Location: Newcastle, GB

Application Deadline: N/A

Apply Here