Monday , October 2 2023

Lowes Careers – Customer Experience Professional

Website Lowes

Job Description:

The primary purpose of this role is to provide an outstanding and differentiating customer experience by understanding and responding appropriately to stated and unstated customer needs.

Job Responsibilities:

  • Leverages problem solving skills and remains calm under pressure to resolve increasingly complex problems
  • In addition to the above responsibilities, this individual is held accountable for other duties as assigned
  • Navigates several computer systems simultaneously and multitasks efficiently in order to accurately input data while gathering necessary information to address customer inquiries
  • Listens attentively to customers in order to fully understand their needs and the need behind the need, adapting in-the-moment and being resourceful to resolve problems
  • Serves as a knowledgeable resource to customers through accurate and efficient delivery of information to resolve issues/concerns and help them define product/project needs and desires
  • Uses available resources and strong judgment to determine the best course of action and/or optimal solution while interacting with customers through any channel by which the customer may choose to engage Lowe’s
  • Determines and assists with all customer needs (e.g., purchase needs, status inquiries, service needs, feedback on store experience, or general Lowe’s inquiries)
  • Connects on a personal level and shows empathy in order to establish rapport and inspire customers in every interaction with a positive attitude, engagement, care, and courtesy
  • Recognizes and acts on sales opportunities, including following up as necessary to ensure customer needs are met or to provide additional information after researching questions
  • Practices continuous learning and self-development by remaining actively engaged in ongoing learning of Lowe’s business and Contact Center resources in order to effectively carry out activities
  • Provides adequate information and explanation to customers regarding products, offerings, services, pricing information, and all other customer questions

Job Requirements:

  • H.S. Diploma or Equivalent
  • 1 year customer service or sales experience
  • Proficiency using basic computer tools and navigating between application
  • Intermediate/advanced knowledge of customer service, reading, writing

Job Details:

Company: Lowes

Vacancy Type: Full Time

Job Location: Greensboro, NC, US

Application Deadline: N/A

Apply Here