Lowes Careers – Customer Experience Professional

Job Description:

The primary purpose of this role is to provide an outstanding and differentiating customer experience by understanding and responding appropriately to stated and unstated customer needs.

Job Responsibilities:

• Leverages problem solving skills and remains calm under pressure to resolve increasingly complex problems
• In addition to the above responsibilities, this individual is held accountable for other duties as assigned
• Navigates several computer systems simultaneously and multitasks efficiently in order to accurately input data while gathering necessary information to address customer inquiries
• Listens attentively to customers in order to fully understand their needs and the need behind the need, adapting in-the-moment and being resourceful to resolve problems
• Serves as a knowledgeable resource to customers through accurate and efficient delivery of information to resolve issues/concerns and help them define product/project needs and desires
• Uses available resources and strong judgment to determine the best course of action and/or optimal solution while interacting with customers through any channel by which the customer may choose to engage Lowe’s
• Determines and assists with all customer needs (e.g., purchase needs, status inquiries, service needs, feedback on store experience, or general Lowe’s inquiries)
• Connects on a personal level and shows empathy in order to establish rapport and inspire customers in every interaction with a positive attitude, engagement, care, and courtesy
• Recognizes and acts on sales opportunities, including following up as necessary to ensure customer needs are met or to provide additional information after researching questions
• Practices continuous learning and self-development by remaining actively engaged in ongoing learning of Lowe’s business and Contact Center resources in order to effectively carry out activities
• Provides adequate information and explanation to customers regarding products, offerings, services, pricing information, and all other customer questions

Job Requirements:

• H.S. Diploma or Equivalent
• 1 year customer service or sales experience
• Proficiency using basic computer tools and navigating between application
• Intermediate/advanced knowledge of customer service, reading, writing

Job Details:

Company: Lowes

Vacancy Type: Full Time

Job Location: Greensboro, NC, US

Application Deadline: N/A

Apply Here

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