Tuesday , May 21 2024

Lyft Internship – Operations Associate

Website Lyft

Job Description:

With the support of the Operations Lead, the Operations Associate will be primarily responsible for providing in-person customer support to drivers(active and applicants) on the Lyft platform, Lyft Rentals customers, or guests at our Vehicle Service Centers. In this role, you will be the face of Lyft, providing a stellar customer experience, as well as, solving operational challenges and streamlining processes. If you love working with people, being a part of a team, and are interested in helping Lyft continue to build this incredible ride-sharing movement, we would love to meet you!

 

  • Assisting customers with the car rental process, including but not limited to, assigning drivers to rental vehicles, maintaining and transporting vehicles (Applicable to locations with Express Drive and Lyft Rentals Programs)
  • Perform pre and post driver applicant outreach to get drivers approved to drive on the Lyft platform
  • Lead and/or assist the team on operational improvement projects; Manage the logistical aspects, set timelines and report progress/challenges to stakeholders; Lyft has unique business needs, that require creative and innovative solutions as a transportation provider in emerging markets
  • Additional responsibilities as needed to maintain efficient day to day operations
  • Support applicants and drivers with your knowledge of the Lyft platform and local market nuances
  • Assisting customers with the vehicle maintenance and service process, including but not limited to, scheduling services, processing insurance claims, and payments (Applicable to Vehicle Service Center locations)
  • Guide drivers through the onboarding process, and assist active drivers to solve any issues they may have regarding technical issues, payments, platform restrictions, deactivations, etc

Job Requirements:

  • Great customer service and problem-solving skills
  • Advanced knowledge of the local area and market dynamics
  • Minimum 1 year of experience in an in-person customer service role such as retail operations, technical support, or hospitality required
  • Must possess a solutions-oriented and collaborative mindset, the ability to self-manage and de-escalation skills
  • Ability to communicate clearly both verbally and in writing
  • Technical savviness; Proficiency with Google Suite preferred
  • A valid unrestricted driver’s license, with no major violations within the last 3 years is required

Job Details:

Company:  Lyft

Vacancy Type:  Full Time

Job Location: San Jose, CA, US

Application Deadline: N/A

Apply Here

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