Thursday , December 7 2023

Majid Al Futtaim Careers – Systems Management Manager

Website Majid Al Futtaim Group

Job Description

The role will support the Senior Manager for Systems and Operations on delivery of loyalty-related operational systems and processes across the Majid Al Futtaim Group and relevant loyalty partners.The role will interface with the relevant internal IT, Data, Operations and Compliance teams as well as relevant 3rd party partners such as IT, LMS and Digital vendors.The success of this role is to ensure a successful loyalty program launch and ongoing seamless customer service delivery across all touch points. This includes the development of Loyalty technology infrastructure ownership in-conjunction with Group IT Services and ensuring ongoing quality performance monitoring is in place.

Job Responsibilities

  •     Ensure the loyalty system is optimally utilized by key business resources
  • Support all relevant partner operations and technical integrations processes
  • Leverage the latest technology to support the provision of a seamless product and service
  • Support the development and implementation of the monitoring and governance structure for the Loyalty Technology Eco-system. Develop appropriate SLAs with key internal and external service teams to ensure a 24/7 always on, technology environment
  • Provide business needs and project management support for systems set-up, testing, enhancements and performance monitoring

Job Requirements

  •  Positive feedback from internal stakeholders on the capabilities and performance of the loyalty technology and operations
  • Performance and personal development of the team
  •  Performance of the loyalty programme technology ecosystem to the agreed parameters and quality standards i.e. ensuring 99.9% availability
  • Customer satisfaction with the loyalty customer experience measured by low complaints and high member Net Promoter Score

Job Details

Company: Majid Al Futtaim Group

Vacancy Type: Full-time

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A