Thursday , December 7 2023

Manager Sustainability – Majid Al Futtaim Careers

Website Majid Al Futtaim Group

Job Responsibilities

  • Manage a cross-functional team to oversee the operations of the programme
  • Achieve financial KPIs relating to repeat sales, cross-sales and referrals
  • Develop and implement detailed programme terms and conditions
  • Coordinate with key stakeholders during launch period and operations, including SHARE, Marketing, Sales, CRM, IT, Legal, Finance and Commercial Strategy
  • Develop and execute high impact campaigns to build awareness of the programme and activate customers
  • Drive the continuous improvement of the programme, leveraging internal and external partners
  • Oversee the roll-out of the loyalty programme across the portfolio and to new markets
  • Lead implementation of launch roadmap and programme within budget and timelines
  • Lead the launch planning and execution of the Communities loyalty programme
  • Build programme support services framework and SLAs, including CRM, Sales, call centres and digital
  • Forecast and report financial KPIs and costs
  • Support the development of a unique, high-impact CX throughout the customer journey
  • Support development of launch roadmap and programme

Job Requirements

  • English and Arabic language skills
  • Excellent understanding the Middle East and Gulf markets
  • Luxury retail, hospitality or real estate experience is highly preferred
  • Experience of launching and managing loyalty programmes
  • Proven track record of success with metric driven results
  • Strong negotiator, capable of creating value-adding internal and external partner
  • Minimum 12 years’ experience
  • Post graduate in Marketing & Communication / Loyalty

Job Details

Company: Majid Al Futtaim Group

Vacancy Type: Full-time

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A