Manager Sustainability – Majid Al Futtaim Careers

Job Responsibilities

• Manage a cross-functional team to oversee the operations of the programme
• Achieve financial KPIs relating to repeat sales, cross-sales and referrals
• Develop and implement detailed programme terms and conditions
• Coordinate with key stakeholders during launch period and operations, including SHARE, Marketing, Sales, CRM, IT, Legal, Finance and Commercial Strategy
• Develop and execute high impact campaigns to build awareness of the programme and activate customers
• Drive the continuous improvement of the programme, leveraging internal and external partners
• Oversee the roll-out of the loyalty programme across the portfolio and to new markets
• Lead implementation of launch roadmap and programme within budget and timelines
• Lead the launch planning and execution of the Communities loyalty programme
• Build programme support services framework and SLAs, including CRM, Sales, call centres and digital
• Forecast and report financial KPIs and costs
• Support the development of a unique, high-impact CX throughout the customer journey
• Support development of launch roadmap and programme

Job Requirements

• English and Arabic language skills
• Excellent understanding the Middle East and Gulf markets
• Luxury retail, hospitality or real estate experience is highly preferred
• Experience of launching and managing loyalty programmes
• Proven track record of success with metric driven results
• Strong negotiator, capable of creating value-adding internal and external partner
• Minimum 12 years’ experience
• Post graduate in Marketing & Communication / Loyalty

Job Details

Company: Majid Al Futtaim Group

Vacancy Type: Full-time

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A

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