Job Description: Role model great customer service and ensures the delivery of a customer focussed service proposition through the team that delights our customers Job Responsibilities: Regularly review individual performance through quality conversations, managing underperformance where required and celebrating success Uses data and insight to improve customer instore experience, improve the operation and drive performance Create the right culture, role modelling new digital ways of working and leadership behaviours Deliver operational excellence to maximise product availability, minimise stock and cash loss Deliver brilliant basics through the team Seeks customer feedback and takes action to deliver improvement Supports visual merchandising updates across all launches,eventsand campaigns Maintain a safe and legal store environment Create a multiskilled team, coaching and training the team to fully utilise all the tools available to serve and sell well Drive profitability and sales for their area through supporting the delivery of the Retail Plan and Store KPI’s Recruit for the team, ensuring new starters have a brilliant onboarding experience Support the delivery of Plan A Supports the delivery and embedding of the business transformation plan and change initiatives for their area Build an active working partnership with BIG, provide feedback and support the development of BIG reps Ensure process and task is delivered in line with business expectation and operating standards allocating resource accordingly Deliver all line management activities in line with company process and policy Delivers great standards and service by setting clear expectations with store colleagues Job Requirements: Ability to plan and review across the week and the month Uses all available data and MI to identify commercial, visual, cost savings & customer opportunities to increase profit Ability to deliver under pressure demonstrating resilience Knowledge of our people policies and managing performance within a team Demonstrates flexibility and adaptability to change, and the ability to lead teams through change with a growth mindset Good level of digital capability and an understanding and use of all systems Ability to lead a team to deliver excellent customer service and KPI’s across the store Create the right culture, role modelling new digital ways of working and leadership behaviours Good communicator and listener who will inspire, share theirknowledgeand best practices with others Ability to build and maintain relationships with key stakeholders across the store and region Has a good understanding and up to date knowledge of commercial, visual, operational and people processes and systems The ability to have difficult conversations with effective resolutions with colleagues Good knowledge of the legal requirements across their area of accountability and the store Good working knowledge of VM principles Job Details: Company: Marks and Spencer Vacancy Type: Full Time Job Location: Bristol, GB Application Deadline: N/A Apply Here careers-trivia.com
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