Marks and Spencers Jobs in Bristol – Team Manager

Job Description:

Role model great customer service and ensures the delivery of a customer focussed service proposition through the team that delights our customers

Job Responsibilities:

• Regularly review individual performance through quality conversations, managing underperformance where required and celebrating success
• Uses data and insight to improve customer instore experience, improve the operation and drive performance
• Create the right culture, role modelling new digital ways of working and leadership behaviours
• Deliver operational excellence to maximise product availability, minimise stock and cash loss
• Deliver brilliant basics through the team
• Seeks customer feedback and takes action to deliver improvement
• Supports visual merchandising updates across all launches,eventsand campaigns
• Maintain a safe and legal store environment
• Create a multiskilled team, coaching and training the team to fully utilise all the tools available to serve and sell well
• Drive profitability and sales for their area through supporting the delivery of the Retail Plan and Store KPI’s
• Recruit for the team, ensuring new starters have a brilliant onboarding experience
• Support the delivery of Plan A
• Supports the delivery and embedding of the business transformation plan and change initiatives for their area
• Build an active working partnership with BIG, provide feedback and support the development of BIG reps
• Ensure process and task is delivered in line with business expectation and operating standards allocating resource accordingly
• Deliver all line management activities in line with company process and policy
• Delivers great standards and service by setting clear expectations with store colleagues

Job Requirements:

• Ability to plan and review across the week and the month
• Uses all available data and MI to identify commercial, visual, cost savings & customer opportunities to increase profit
• Ability to deliver under pressure demonstrating resilience
• Knowledge of our people policies and managing performance within a team
• Demonstrates flexibility and adaptability to change, and the ability to lead teams through change with a growth mindset
• Good level of digital capability and an understanding and use of all systems
• Ability to lead a team to deliver excellent customer service and KPI’s across the store
• Create the right culture, role modelling new digital ways of working and leadership behaviours
• Good communicator and listener who will inspire, share theirknowledgeand best practices with others
• Ability to build and maintain relationships with key stakeholders across the store and region
• Has a good understanding and up to date knowledge of commercial, visual, operational and people processes and systems
• The ability to have difficult conversations with effective resolutions with colleagues
• Good knowledge of the legal requirements across their area of accountability and the store
• Good working knowledge of VM principles

Job Details:

Company: Marks and Spencer

Vacancy Type:  Full Time

Job Location: Bristol, GB

Application Deadline: N/A

Apply Here

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