Marks and Spencers Recruitment – HR Overpayments Advisor

Job Description:

We are looking for confident, adaptable and organised people to join our Overpayments Team within Colleague Services in Salford Quays where you will deliver a top notch service whilst working in the team who are responsible for managing the Overpayments process with all our ex M&S colleagues. Working alongside our external recovery company to provide an efficient and cohesive service to recover overpaid monies for M&S.

Job Responsibilities:

• Supporting ex-M&S colleagues with breakdowns around their overpayment and organising repayment plans
• Adhere to legislation and policies to ensure compliance
• Complete investigations in our HR systems to understand what has caused an overpayment
• Deliver high quality, accurate administration
• Ensure excellent service is always provided to M&S colleagues
• Managing difficult conversations
• Work in line with daily efficiency, with a key focus on quality

Job Requirements:

• Ensure excellent service is always provided to M&S colleagues
• Managing difficult conversations
• Supporting ex-M&S colleagues with breakdowns around their overpayment and organising repayment plans
• Adhere to legislation and policies to ensure compliance
• Deliver high quality, accurate administration
• Complete investigations in our HR systems to understand what has caused an overpayment
• Work in line with daily efficiency, with a key focus on quality

Job Details:

Company: Marks and Spencer

Vacancy Type:  Full Time

Job Location: Manchester, GB

Application Deadline: N/A

Apply Here

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