Tuesday , April 16 2024

Microsoft Internship Egypt – Support Escalation Engineer

Website Microsoft

Job Description:

Support Escalation Engineers (SEE) serve as Senior technical leaders for Microsoft customers and partners, via phone, email chats, forums and web. They deliver value by collaboratively solving customer problems, providing proactive support advice, promoting product quality and enhancements, and creating self-help assets to broadly reach more customers. SEEs contribute to the success of others through mentoring peers, delivering one-to-many education and advising Managers on the development of the Team.

Job Responsibilities:

  • Seeks information about the underlying needs of customers, developing and communicating realistic outcomes
  • Allocates and aligns resources to optimize the customer experience; acts as a mentor and role-model
  • Demonstrates expertise in a specific solution, or several products, feature functions, or services
  • Role Model the Customer experience Framework CARE behaviours
  • Takes ownership for product improvement in a focus area through strong working knowledge of pre-release products
  • Contributes to the creation of resources (tools, scripts, diagnostics, content) to improve troubleshooting
  • Obsess about and know our customers and partners, responding to and resolving the most critical customer issues
  • Conducts in-depth analysis of problems, including leading triage meetings
  • Cultivates relationships, credibility, and loyalty with customers and partners intentionally by sharing relevant business expertise

Job Requirements:

  • Understanding of general troubleshooting methods (scoping questions, narrow down the issue).
  • Understanding of PowerShell and SharePoint Management Shell.
  • Understanding of Fiddler, Browser Developer Tools and Browsers Settings.
  • Understanding of SharePoint Designer.
  • Understanding of Web standards and technologies, e.g. HTTP, JavaScript, CSS, XML.
  • Understanding of Office 365 technology.
  • Understanding of Network analysis (http requests, https, cookies, authentication.).

Job Details:

Company: Microsoft

Vacancy Type: Full Time

Job Location: Giza, Egypt

Application Deadline: N/A

Apply Here

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