Monday , May 27 2024

Careers at Microsoft – Technical Account Associate

Website Microsoft

Job Description:

The Technical Account Associate will work with sales, account management, and product teams to ensure the successful delivery and implementation of PromoteIQ solutions within client organizations. You will support an important base of customers, providing solutions to challenging technical issues including initial deployment and on-going optimization of customer implementations. The ideal candidate is a creative problem solver who is able to translate complex technical details into business context.

Job Responsibilities:

  • Foster relationships with PromoteIQ clients by understanding their technical needs and business objectives
  • Perform project management and planning functions for client integrations
  • Participate in the product release cycle through requirements gathering, design, configuration and user acceptance testing
  • Develop a deep understanding of PromoteIQ platform capabilities and client-specific implementations
  • Introduce new PromoteIQ products and features to clients and provide education on best practices
  • Provide technical guidance to clients and partners; Develop solutions to address on-going technical client requirements with the aim of growing product usage

Job Requirements:

  • Working knowledge of web technologies including JavaScript, HTTP, HTML,  JSON, cookies/sessions, REST, SAML, SOAP, etc.
  • BS degree in Computer Science or related field, or relevant equivalent experience
  • 2+ years of experience in developing or implementing Enterprise SaaS solutions
  • 2+ years of client-facing experience
  • Project Management experience
  • Working experience with JavaScript, SQL, APIs
  • Excellent troubleshooting, debugging, documentation, and communication skills

Job Details:

Company: Microsoft

Vacancy Type: Full Time

Job Location: Syracuse, NY, US

Application Deadline: N/A

Apply Here